If you are not completely satisfied with your purchase, we are pleased to offer a refund within 14 days of your order’s arrival.

Simply e-mail to request a return and full instructions.

Returned merchandise must include all packaging and must be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Sale items and items purchased using a promotional code are final sale and therefore cannot be refunded or exchanged.

Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping costs cannot be refunded. Please allow 5-7 business days for the refund to appear in your account.




If your ONE38 Jewelry piece is the wrong size or color and needs an exchange, please proceed with a refund and upon confirmation you can go ahead and repurchase the correct size from our website so we can ship the correct size/color to you as soon as possible.

Unfortunately, we cannot refund shipping costs upon returns and exchanges.

Please e-mail to request a refund and full instructions.